Report a Website or Software Issue
Share complete details about the issue you are experiencing with your website, software, hosting, domain, business email or another Praxola service.
Issue Information
Describe the Issue
Explain what happened and where the problem occurred.
Include Error Details
Share the exact error message whenever available.
Keep Contact Details Active
Our team may contact you for additional information.
Types of Issues You Can Report
Select the most relevant category when submitting your technical support request.
Website Error
Broken pages, forms, buttons, layout problems or unexpected website behaviour.
Software Error
Application errors, module issues, failed actions or incorrect records.
Login or Access
Unable to sign in, access a module or use an authorised feature.
Hosting Problem
Website downtime, server errors, SSL issues or deployment problems.
Domain Problem
Domain connection, DNS, redirect, renewal or accessibility issues.
Email Problem
Unable to send or receive business email or configuration-related issues.
Data or Report Issue
Incorrect data, missing records, calculation or report display problems.
Other Technical Issue
Any technical problem not covered by the available categories.
Information That Helps Us Investigate
Complete and accurate details help us understand the issue and reduce unnecessary follow-up communication.
Affected Page
Mention the website URL, page, software module or screen.
Exact Error
Copy the exact error message or describe the unexpected behaviour.
Steps Performed
Explain the actions completed immediately before the issue.
Device Information
Mention your device, operating system and browser when relevant.
Report a Technical Issue
Use our common contact form to report a post-sale technical issue. The Technical / Support Issue request type and Report Technical Issue option will be selected automatically. Estimated Budget will not be shown for this type of request.
Report Technical IssueIssue Review Process
Issue Submitted
Your issue details and contact information are received.
Technical Review
The affected service, issue and available information are reviewed.
Investigation
The team identifies the cause and determines the appropriate action.
Resolution Update
The recommended solution or completed technical action is communicated.
Need a Website Update Instead?
Use the maintenance request page for content changes, new sections, design updates, performance improvements and routine website maintenance.