Terms and Conditions

1. Acceptance of Terms

By accessing the Praxola website, requesting a quotation, approving a proposal, making a payment or using our services, you agree to these Terms and Conditions.

If you do not agree with these terms, you should not use our website or purchase our services.

2. Services

Praxola may provide services including:

• Website design and development
• E-commerce website development
• Laravel and custom software development
• CRM, ERP and business software
• Website maintenance and security
• Hosting and domain-related assistance
• Search engine optimisation and digital marketing
• Training, consultation and related professional services

The exact service scope will be defined in the relevant quotation, proposal, agreement, invoice or written communication.

3. Quotations and Proposals

Quotations are based on the information and requirements provided by the client at the time of preparation.

• A quotation is valid only for the period stated in it.
• Additional work outside the agreed scope may be charged separately.
• Prices may change when project requirements materially change.
• Work begins only after approval and receipt of the required advance payment.

4. Payments

Payment terms will be specified in the quotation, invoice, proposal or service agreement.

• Advance payments may be required before work begins.
• Milestone payments may be required during project development.
• Final payment may be required before deployment, transfer, publication or handover.
• Recurring services must be paid according to the applicable billing cycle.
• Taxes and third-party charges may be added where applicable.

Delayed payments may result in work suspension, delayed delivery, account restriction or service interruption.

5. Client Responsibilities

The client is responsible for:

• Providing accurate requirements, content and instructions
• Providing text, images, logos, documents and credentials on time
• Ensuring submitted materials do not violate third-party rights
• Reviewing work and providing timely approvals
• Maintaining backups of business records and important data
• Protecting passwords and login credentials
• Paying agreed fees on time

Delays caused by missing content, approvals, access or instructions may extend the project schedule.

6. Project Delivery and Timelines

Estimated delivery dates are based on the approved scope, timely client cooperation and normal working conditions.

Timelines may be extended due to scope changes, delayed approvals, missing content, third-party service issues, technical complications or events beyond reasonable control.

A project will be considered delivered when the agreed files, website, application, credentials or service output has been made available to the client.

7. Revisions and Scope Changes

The number and nature of revisions will be governed by the approved quotation or agreement.

A revision modifies approved work within the existing scope. New pages, modules, features, workflows, integrations or major design changes may be treated as additional work.

8. Intellectual Property

Unless otherwise agreed in writing, ownership of the final customised deliverables transfers after receipt of full payment.

Praxola retains ownership of:

• Pre-existing tools, frameworks, libraries and reusable components
• Internal development methods and technical knowledge
• Unused concepts, drafts and rejected designs
• Licensed third-party software and open-source components, which remain subject to their original licences

The client must not resell, redistribute or claim ownership over third-party licensed components beyond the rights permitted by their licences.

9. Third-Party Services

Some projects depend on third-party services such as domain registrars, hosting providers, payment gateways, APIs, plugins, email providers and social platforms.

Praxola is not responsible for downtime, policy changes, price changes, suspension, data loss or service limitations caused by third-party providers.

10. Support and Maintenance

Free support, warranty support and ongoing maintenance are limited to the period and scope stated in the quotation or agreement.

New features, content updates, third-party changes, server migration, malware removal and issues caused by unauthorised modification may be chargeable.

11. Acceptable Use

You must not use Praxola services to:

• Violate any applicable law
• Distribute malware or harmful code
• Conduct fraud, phishing or unauthorised access
• Infringe intellectual property, privacy or other rights
• Publish unlawful, abusive or misleading content
• Interfere with systems, servers or networks

Services may be suspended or terminated when misuse is identified.

12. Limitation of Liability

Praxola will use reasonable skill and care in providing services. However, we do not guarantee uninterrupted, error-free or completely secure operation of every website, software product or third-party service.

To the maximum extent permitted by applicable law, Praxola will not be liable for indirect, incidental, special or consequential loss, including loss of profit, business, data, opportunity or reputation.

Where liability cannot legally be excluded, the total liability will not exceed the amount paid for the specific service giving rise to the claim.

13. Suspension and Termination

Praxola may suspend or terminate a service due to non-payment, misuse, unlawful activity, security risk, repeated breach of terms or failure to provide required cooperation.

Upon termination, outstanding payments remain payable and completed work may be handed over according to the agreed payment and ownership terms.

14. Governing Law

These Terms and Conditions will be governed by the laws applicable in India.

Any dispute should first be addressed through good-faith discussion. If it cannot be resolved, it will be subject to the jurisdiction of the competent courts applicable to Praxola's registered place of business, unless otherwise required by law.