Praxola Support Centre

Reliable Support for Your Website and Software

Report technical problems with an existing Praxola service or request planned website maintenance, updates and improvements.

Report Technical Issue Request Maintenance

Technical Assistance

Support Dashboard

Support request system available

Technical Issues

Errors, failures, unavailable services and unexpected behaviour.

Maintenance Work

Planned updates, improvements, additional pages and modifications.

Infrastructure Support

Hosting, SSL, domain, deployment and business email assistance.

Choose Your Request

What Type of Assistance Do You Need?

Technical issues and maintenance requests have different purposes. Choose the option that best matches your requirement.

Post-Sale Technical Support

Report Technical Issue

Use this option when an existing website, software or other Praxola service is broken, unavailable, showing an error or not working as expected.

Website page or form not working
Software error or failed module
Login or access problem
Hosting, SSL or server issue
Domain or DNS problem
Business email problem

This is intended primarily for post-sale technical support. Estimated Budget is not requested for this option.

Report Technical Issue

Planned / New Work

Request Maintenance

Use this option when you want planned website updates, changes, improvements or additional work that may require a new quotation.

Content and image updates
New page or website section
Design and layout changes
Form and feature improvements
Performance improvements
Security and general maintenance

Maintenance may be free under an existing agreement or treated as new paid work. Estimated Budget remains available.

Request Maintenance

Technical Support

Issues You Can Report

These are common post-sale technical problems that can be reported through the support form.

Website Error

Broken pages, buttons, forms or unexpected website behaviour.

Software Error

Application errors, failed actions or module problems.

Login or Access

Unable to sign in or access an authorised feature.

Hosting Problem

Downtime, SSL problems, deployment or server errors.

Domain Problem

Domain connection, DNS or accessibility problems.

Business Email

Problems sending, receiving or configuring business email.

Data or Reports

Incorrect data, calculations, records or report output.

Other Technical Issue

Another technical problem affecting an existing service.

Report Technical Issue

Website Maintenance

Maintenance Work You Can Request

Planned changes and improvements can be submitted as a maintenance request.

Content Updates

Update website text, images, service information and contact details.

New Page or Section

Add pages, sections, landing pages or additional content.

Design Changes

Improve layouts, colours, spacing, cards and page presentation.

Form Updates

Add or modify forms, fields, validation and submission workflows.

Mobile Improvements

Improve responsive behaviour on phones and tablets.

Performance

Improve loading speed and general website performance.

Security Maintenance

Review updates, access protection and routine security.

General Maintenance

Other corrections, updates and planned website improvements.

Request Maintenance

Before Reporting an Issue

Perform These Basic Checks

Some temporary website or software problems may be resolved by completing a few simple checks.

Report Technical Issue

Refresh the Page

Reload the page and repeat the action once.

Check Your Internet

Confirm your internet connection is active and stable.

Try Another Browser

Open the service using an updated browser.

Login Again

Sign out and sign in again for access-related problems.

Helpful Information

Keep Complete Details Ready

Clear information helps our team understand the problem or maintenance requirement more quickly.

Website address or software name
Page, section or module affected
Exact error message when available
Actions performed before the problem
Device and browser information
Screenshot or supporting information

Need Something Else?

For a new website, software, SEO, digital marketing or other business requirement, use our general Contact form.

Product / Service Requirement Request Demo

Support Process

How Your Request Is Handled

Submit Request

Submit the required details through the common Contact form.

Request Review

Our team reviews the issue or maintenance requirement.

Action or Quotation

Technical support is reviewed or a quotation is prepared when new paid work is required.

Completion

The resolution or completed maintenance work is communicated.

Praxola Support

Need Help With Your Website or Software?

Choose the appropriate request type and submit the complete details through our unified form.

Report Issue Maintenance