Privacy Policy
This Privacy Policy explains how Praxola collects, uses, stores and protects information when you use our website, software products and digital services.
Last updated: 31 July 2026
1. Introduction
Praxola respects your privacy and is committed to protecting the personal information you share with us.
This policy applies to information collected through the Praxola website, contact forms, inquiry forms, demo requests, support requests, software applications and services provided by Praxola.
By using our website or submitting your information, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information
- Full name
- Mobile number and WhatsApp number
- Email address
- Postal or business address
- Organisation or business name
- Job title or professional details
2.2 Service and Project Information
- Website or software requirements
- Project details and business needs
- Support and maintenance requests
- Messages, documents and files you voluntarily submit
- Payment and transaction references
2.3 Technical Information
- Internet Protocol address
- Browser type and version
- Device type and operating system
- Pages visited and interactions
- Date, time and duration of visits
- Referring website or source
3. How We Use Information
We may use collected information to:
- Respond to inquiries and service requests
- Prepare quotations and project proposals
- Provide website, software, hosting, maintenance and digital services
- Process demo and consultation requests
- Provide technical support
- Communicate project progress, updates and payment information
- Improve our website, software and customer experience
- Maintain records for accounting, legal and administrative purposes
- Prevent misuse, fraud and security threats
- Send service-related or promotional communication where permitted
5. Information Sharing
Praxola does not sell or rent your personal information.
Information may be shared only when reasonably necessary with:
- Employees, authorised team members and service providers
- Hosting, cloud, email, analytics or payment service providers
- Professional advisers such as accountants or legal consultants
- Government authorities when required by applicable law
- Business partners where necessary to complete an authorised service
Such parties are expected to use the information only for the intended purpose and maintain appropriate confidentiality.
6. Data Security
We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission, electronic storage method or software system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain records, resolve disputes, meet contractual obligations and comply with applicable legal requirements.
Information may be deleted, anonymised or securely archived when it is no longer required.
8. Your Rights
Subject to applicable law, you may request:
- Access to personal information held by us
- Correction of inaccurate or incomplete information
- Deletion of information where legally permitted
- Withdrawal of consent for optional communication
- Restriction or objection to certain uses of information
We may request identity verification before processing such requests.
9. Third-Party Links and Services
Our website may contain links to third-party websites or services. Praxola is not responsible for the privacy practices, content or security of those external websites.
You should review the privacy policy of any third-party website before submitting personal information.
10. Children's Privacy
Our general business services are not directed specifically to children. Where information relating to a minor is collected for an educational, internship or authorised service, it should be submitted with appropriate parent, guardian or institutional permission.
11. Changes to This Policy
Praxola may update this Privacy Policy from time to time to reflect changes in our services, technology, operations or legal requirements.
The updated version will be published on this page with a revised update date.
12. Contact Us
For privacy-related questions, corrections or requests, contact Praxola through our official contact page.
Contact Praxola